Cookie Policy

Last Updated: 16-02-2026

Welcome to Camden and Row!

This Cookie Policy explains how Big Axe Markets Limited (trading as Camden and Row) uses cookies and similar technologies (such as pixels, tags, and scripts) when you visit our website camdenandrow.com. This policy forms an integral part of our Privacy Policy.

By continuing to use our Website after you have had a reasonable opportunity to review this policy and manage your preferences, you agree to the use of cookies as described here. We comply with the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

At a Glance Overview

Subject Details
Data Controller Big Axe Markets Limited (Hong Kong)
Consent Standard Explicit Opt-in (Google Consent Mode V2 Compliant)
Primary Technologies Cookies, Pixels, Tags, and Scripts
Legal Basis Consent (except for Strictly Necessary cookies)
Control User can withdraw consent at any time


1. WHAT ARE COOKIES?

Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website. They allow the website to recognise your device and store certain information about your visit.

  • Session Cookies: Deleted when you close your browser.

  • Persistent Cookies: Remain on your device for a set period or until you delete them.

  • Similar Technologies: We also use pixels, tags, and scripts which operate in a comparable way to cookies.

2. HOW WE USE COOKIES

We use cookies and similar technologies for the following purposes:

  • Core Functionality: To make the Website work properly (e.g., remembering your cart, enabling checkout, and maintaining site security).

  • Performance & Analytics: To understand how visitors use our Website so we can improve its design, content, and performance.

  • Personalisation: To remember certain choices you make, such as your region or previously viewed products.

  • Marketing Effectiveness: To measure and improve the effectiveness of our marketing campaigns on platforms such as Google and Meta.

Note: In some cases, the information collected by cookies will constitute personal information. Where that is the case, our handling of that information is also governed by our Privacy Policy. We do not sell or share cookie data with third parties for their own independent marketing purposes.

3. TYPES OF COOKIES WE USE

Strictly Necessary Cookies
These cookies are essential for the Website to function. Without them, key features such as adding items to your cart, processing orders at checkout, logging in, and maintaining security and fraud prevention would not work properly.

Performance and Analytics Cookies
These cookies collect aggregated or anonymised information about how visitors use the Website. For example, they help us understand which pages are visited most often.

Functional Cookies
These cookies remember choices you make, including your region or currency, saved items, and browsing preferences.

Marketing and Advertising Cookies
These cookies are used to show relevant ads, measure ad performance, and create anonymised remarketing audiences. They may be set by platforms like Google Ads and Meta Ads.

4. LEGAL BASIS AND CONSENT (UK & GOOGLE CONSENT MODE V2)

In accordance with UK law and Google's requirements:

  • Essential cookies operate without consent because they are required for core functionality.

  • Non-essential cookies are used only after you provide explicit consent via our cookie banner.

  • Google Consent Mode V2: We use this technology to ensure your privacy choices are respected by Google tags. If you decline, Google will use "cookieless pings" for basic measurement.

5. MANAGING YOUR COOKIE PREFERENCES

When you first visit our Website, you will see a cookie banner that allows you to accept all, reject non-essential cookies, or customise your settings. You can also manage cookies directly via your browser:

  • Chrome: chrome://settings/cookies

  • Safari: Preferences → Privacy

  • Edge: Settings → Cookies and Site Permissions

  • Firefox: Options → Privacy & Security

6. THIRD-PARTY COOKIES AND INTERNATIONAL TRANSFERS

Some cookies are provided by trusted external vendors:

Because Camden and Row is a Hong Kong-registered company using global providers, cookie data may be processed outside the UK, including in Hong Kong, Canada, and the United States.

7. HOW LONG COOKIES STAY ON YOUR DEVICE

  • Session Cookies: Deleted when you close your browser.

  • Analytics Cookies: May remain active for up to 24 months.

  • Marketing Cookies: May stay active for up to 3 months.

  • Preference Cookies: Typically remain for 6–12 months.

8. YOUR RIGHTS

Under the UK GDPR, you have the right to access your personal information, request correction, withdraw consent for non-essential cookies, or object to certain uses. If you are not satisfied, you may lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

COMPANY INFORMATION:

Trading Name: Camden and Row
Legal Entity: Big Axe Markets Limited (private company limited by shares)
Hong Kong Company Registration No: 79544344

Authorized Return Center:
Unit 3, Tungsten Park, Bardon Rd, Coalville LE67 4BL, United Kingdom

Registered Business Address:
Rm 1911A, Unit F, 19/F, Golden Bear Centre, 66 Chai Wan Kok Street, Tsuen Wan, Hong Kong

All prices displayed on our website are final. Camden and Row operates as an online-only international retailer.

CONTACT INFORMATION:

Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Customer Support Email: info@camdenandrow.com
Customer Support Phone: +44 7537181159

Customer Service Hours (London Time / GMT):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM